FAQs

To ensure optimal cleaning efficiency, we kindly request that you clear away any toys, clothing, or clutter prior to our arrival. Additionally, please secure your pets in a comfortable area. These steps will help safeguard your belongings and facilitate a thorough cleaning process for our team.

Your presence is not mandatory during the cleaning service. We operate Monday through Friday from 8:00 AM to 5:30 PM, and Saturday from 8:00 AM to 12:00 PM. These hours often align with our customers' work schedules. In most instances, our insured cleaning professionals are provided with a spare key or garage code for entry.

While we cannot guarantee an exact arrival time due to our commitment to providing thorough attention to each home, we schedule your cleaning at a time that is most convenient for you. Our team aims to arrive within 30 minutes to an hour of the scheduled time.

We treat every home we clean with the utmost care and respect. In the unlikely event that an item is damaged during our routine service, we will make every effort to repair or replace it. Our residential housekeepers are fully insured, allowing for claims to be filed when necessary.

Stellar Home Services takes pride in offering a worry-free housecleaning solution. We assume full responsibility for all personal liability related to Social Security taxes and work-related injuries. Our company is fully licensed and insured to provide you with complete peace of mind.

Our services are tailored to maintain the cleanliness and comfort of your home. We customize our offerings to align with your preferences, making sure you only pay for services you desire. To maintain the highest quality of care, we typically do not clean toys, the interior of fireplaces, or pick up clutter. These organizational tasks are left to the homeowner. However, we can clean inside cabinets, stoves, and refrigerators upon request. Additional housekeeping services are available for an extra fee.

No, that is not necessary. Our team arrives fully equipped with all required cleaning materials and removes them upon completion of the service. If you have specific preferences regarding cleaning products, please inform us, and we will make every effort to accommodate your requests.

We understand that life can be unpredictable and strive to work with your schedule. If you need to cancel or reschedule a cleaning, we kindly request that you notify us approximately 48 hours before your next scheduled service. We will do our best to accommodate your scheduling needs.

If your routine cleaning is scheduled on a holiday, we will proactively contact you. We will also take this opportunity to remind you of any additional house cleaning services we offer to help you prepare for the upcoming holiday. We will make every effort to work with your schedule and accommodate your needs.

Payment is due on the day of your scheduled service. The majority of our customers opt for secure payment through an invoice sent to their email address. If you prefer to pay by check, please make it payable to 'Stellar Home Services' and place it in a sealed envelope.